Family support

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Supporting you during difficult times

Your safety is important to us. If you’re experiencing family or domestic abuse, we’re here to help you while protecting your privacy. We can help you if you tell us, or we identify, that you're experiencing family or domestic violence.

If you’re in an emergency, or unsafe please call emergency services on 000.

How we can help

The ways we can help you include:

Protect your personal information, including location and contact details
If you're making a claim, provide a claims case manager to sensitively and confidentially assist you
Provide financial hardship support if needed
Refer you to support external to RAA

These are not the only options we have to assist you. We encourage you to tell us you're experiencing family or domestic violence so we can find ways to support your personal circumstance. Call us on 8202 4600.

Support services

There are free support services available to help people facing challenges from family or domestic violence.

1800RESPECT

A national counselling service providing confidential counselling, as well as information and referral services to any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.

1800 737 732

1800RESPECT website

Women's Safety Services SA

Supports women and children who are experiencing or escaping domestic and family violence.

1800 800 098

Women's Safety Services SA website

Relationships Australia

A leading provider of relationship support services for individuals, families and communities.

1300 364 277

Relationships Australia website

MensLine

A national counselling and referral service for men with family and relationship concerns.

1300 78 99 78

MensLine website

About family and domestic violence

What is family and domestic violence?
Family and domestic violence is when a person you have a relationship with threatens you, tries to control you, hurts you or makes you feel unsafe and scared. This can happen to anyone of any age, gender, sexual orientation, location, cultural or religious belief or economic status.

Family and domestic violence can happen in all types of relationships such as:
- Current or past intimate relationships
- Relationships with family members and culturally recognised family groups
- Relationships involving carers
- Relationships with guardians or other relatives
- People living together
Types of family and domestic violence and how to recognise it
Family and domestic violence can look different for different people. Some types of violence include:
- Physical abuse
- Sexual assault
- Verbal abuse
- Emotional and psychological abuse
- Financial abuse
- Social abuse
- Spiritual abuse
- Child abuse
- Elder abuse
People can respond to experiencing family and domestic violence in different ways. Here are some warning signs to look for:
- Physical injuries
- Feeling anxious, depressed or a loss of confidence
- Regularly cancelling appointments, social events or taking a lot of sick days
- Restricted or no access to money
- Getting constant calls and texts from a current or ex-partner
- Talking about a partner’s bad temper or jealousy
- Suddenly acting different to how they usually would with no explanation
If you or someone you know may be experiencing family or domestic violence, it’s important to seek help from a professional support service.

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Things you should know

To learn more about our commitments to you if you’re experiencing family and domestic violence, download our Family Violence Policy (PDF, 559KB).

For details of our responsibility when it comes to protecting your privacy and keeping your information confidential, read our Privacy Policy.

Family and domestic violence support