General enquiries

National Relay Service

The National Relay Service (NRS) allows people who are deaf, hard of hearing and/or have a speech impairment to make and receive phone calls. This service is available 24 hours a day. You can use it to contact RAA on your behalf. To use this service:

1. Call 133 677 or select from these National Relay Service numbers and links.
2. Give them the RAA number that you would like to call.

For more information, head to the National Relay Service website or download this NRS fact sheet (PDF, 186KB).

Translation and Interpreting service

Translating and Interpreting Service (TIS National) is a government service for people with limited English proficiency. TIS National is available 24 hours a day. To use TIS National:

1. Call 131 450 (within Australia).
2. Select the language you need.
3. Give them the RAA number that you would like to call.

More about TIS National