Road Service help & FAQs

RAA Road Service covers you no matter what car you’re driving, so each of your friends and family will need to have their own cover in case they break down. 

To make things easier, Road Service for families allows you to manage renewals and payments on the one account and gives you peace of mind that you and your loved ones are covered. Plus, there’s a discount for each person that’s added to the group. 

Getting help is easy. Just call us on 13 11 11 and we’ll send help. In most cases, we’ll get you back up and running, but if we can’t, we’ll organise a tow back to a safe place or to a repairer.

So we can get to you as soon as possible, have the following info handy when you call:

• your RAA member number;
• details of your vehicle, including registration number, make, model and colour of your car;
• information on your location, like street name, suburb/town, closest intersection, which side of the street you’re on, any distinguishing landmarks, or other details that’ll help us find you; and
• details of what happened and what appears to the be the problem. 

It’s important that you stay safe until help arrives, so let us know as soon as you call if you’re worried about your safety, or there are any other extraordinary circumstances. 

Certainly. What’s more, you don’t need to buy additional cover. If you hold any level of Road Service – Standard, Plus or Premium – we’ll help when your mobility scooter breaks down.

If you’re broken down, call 13 11 11. You’ll need to buy Road Service and then we’ll send help. 

When using Road Service within 48 hours of purchasing it, you’ll need to pay an extra service fee. This fee is $90 for existing members and $120 if you weren’t already a member before purchasing Road Service.

“Away from home” benefits – which give you extra help if you break down more than 100km from home – also won’t apply for the first 48 hours or for pre-existing breakdowns.

See the Road Service Personal Entitlements Guide for more details on "Away from home" benefits. 

If you’ve broken down in the country, your Road Service will cover a tow with standard towing equipment back to the designated RAA Country Service Depot, based on your location. Distances depend on your level of cover and can be found in the Road Service Personal Entitlements Guide.

If you’re moving overseas – or travelling for an extended period – but still want to maintain your tenure and membership status with RAA for your return, you can place your membership on hold for up to 2 years. Please note, this won’t entitle you to a refund of any payments already made.

We want Road Service to be fair for everyone, and offering discounts to a select portion of our membership base would mean an increase in costs for other members, or across the board. We’re also not subsidised by the government in any way for the services we provide. However, we do reward loyalty. Not only do we offer savings with a range of retailers and service providers, but the longer you’ve been a member, and the more products you hold, the more you can save.