Frequently asked questions


Car batteries

  • How do I make a claim under my warranty?

    You can call 13 11 11 for assistance nationwide. We may ask you to take the defective battery back to a stockist. If you’re not an RAA member, we'll ask you to visit an RAA Battery Service Centre.

    To make your claim, you’ll need to have your proof of purchase ready. This might be your warranty folder, your battery invoice or a bank statement showing the product purchase. If proof of purchase can't be verified, we can assist with the supply of a new battery for purchase, and you'll have 14 days to contact us on 8202 4689 with proof of purchase of the defective battery. It’s your responsibility to show proof of purchase for any warranty claim.

    Read the terms and conditions of your warranty.

  • How do I look after my car battery?

    Keep the battery case clean and dry

    Regularly clean the case with battery terminal cleaner (follow the manufacturer’s directions) and dry well. Take care while doing this, as this procedure could permanently stain concrete and other hard surfaces if they’re not protected. Over time you might notice white powdery build-up around your battery. This happens due to the corrosion of metals. You can make sure your battery terminals are cleaned at every service to remedy this.

    Secure your battery

    Vibrations can damage the battery plates, so we recommend that you carefully inspect the battery terminals regularly. Loose connections could cause breakdowns.

    Keep your car moving

    Short runs and infrequent use without regular charging will run down your battery. Try to take a steady one hour daylight drive each week to stop it from going flat.

    Check the charge rate at every major service

    Both under and overcharging will reduce battery life. Our Battery Service Centres can provide this service for free.

    Take precautions

    Before working on or near the battery, turn off any switches, remove the ignition keys and take off any metal jewellery like rings and watches. Batteries give off explosive gases, so avoid sparks, flames and burning cigarettes. Seek advice before you disconnect the battery. You’ll want to use a memory minder to keep the electrical system powered so you don’t lose your radio and clock settings, fuel consumption data, climate control settings and more. Have your battery tested every year – just before winter is best. Our Battery Service Centres can provide this service for free. 

  • My battery light’s come on – do I need a new one?

    Not necessarily. When the battery light comes on, it’s usually due to the electrical system in the car. An RAA Patrol can inspect your battery and diagnose the issue. You can request a call-out on 13 11 11 or the RAA app. Or, you can visit a Battery Service Centre

  • How can I tell if my car battery is weak?

    Over time, your battery will disintegrate as the acid inside slowly corrodes the internal components. Unfortunately, you probably won’t get much warning before it dies. But our Patrols can do a health check with an electronic battery tester. Request a call-out on 13 11 11 or the RAA app. Or, you can visit a Battery Service Centre, where battery health checks are free. 

  • What makes a car battery discharge?

    Modern vehicle systems aren’t designed to recharge a flat battery – they’ll only replenish the charge that was lost when the vehicle was started. This is to save on fuel and reduce exhaust emissions and wear on engines. If you use accessories like lights and phone chargers without the engine running, those accessories will use charge. A fully charged battery will go flat in 4 or 5 hours if the headlights are left on overnight.

    A drained battery only has a small amount of charge in reserve and will discharge quickly. Boost starting and running the engine for short periods won’t replenish charge in the battery. There’ll always be a small percentage of vehicles in which the battery will discharge for no apparent reason.

    This can be caused by: 

    • The amount of power from the alternator that’s diverted to the battery 
    • How long the alternator power is available 
    • The size and depth of discharge of a battery 
    • An electrical fault discharging the battery 
    • Functions that keep running when the engine is turned off, like your clock, radio pre-sets or security alarm 
    • The car being used infrequently 
    • The ambient temperature 
    • Keys being left in the ignition overnight, stopping the vehicle from going into sleep mode 
  • Why do batteries often fail in really hot or really cold weather?

    It seems we’re not the only ones who struggle with extreme weather. Some batteries don’t like extreme summer or winter temperatures either. These are usually the type of batteries that require maintenance – namely, filling up the distilled water levels inside. Hot weather can reduce the water levels more quickly, causing internal damage.

    Luckily, RAA batteries are maintenance-free, so you never need to top them up. However, the heat can also affect the chemical balance inside a battery, which can lead to faster deterioration. And cold weather can slow down the reaction, leading to sluggish performance. 

  • What should I look for when buying a new battery?

    Your new car battery should match the manufacturer’s specifications of your current battery and have the same or higher cold cranking amps (CCA). Make sure you buy from a reputable supplier and that the written warranty covers full replacement.

    Our Road Service patrols and Battery Service Centres can identify the best battery for your car and install it for you. Or you can call us for advice on 8202 4689. RAA car batteries are reliable and come with an Australia-wide warranty of up to 36 months. 


Recreational batteries

  • How do I make a claim under my warranty?

    Call us on 8202 4689. We may ask you to take the defective battery back to a stockist. If you’re not an RAA member, we’ll ask you to visit an RAA Battery Service Centre.

    To make your claim, you’ll need to have your proof of purchase ready. This might be your warranty folder, your battery invoice or a bank statement showing the product purchase. If proof of purchase can’t be verified, we can assist with the supply of a new battery for purchase and you’ll have 14 days to contact us on 8202 4689 with proof of purchase of the defective battery. It’s your responsibility to show proof of purchase for any warranty claim.

    Read the terms and conditions of your warranty.

  • What should I look for when buying a new recreational battery?

    Your new battery should match the manufacturer’s specifications of your current battery and have the same or higher cold cranking amps (CCA). Make sure you buy from a reputable supplier and that the written warranty covers full replacement.

    Our Battery Service Centres can identify the best battery for you. Or you can call us for advice on 8202 4689. RAA batteries are reliable and come with an Australia-wide warranty

  • How do I look after my recreational battery?

    Keep the battery case clean and dry

    Regularly clean the case with battery terminal cleaner (follow the manufacturer’s directions) and dry well. Take care while doing this, as this procedure could permanently stain concrete and other hard surfaces if they’re not protected. Over time you might notice white powdery build-up around your battery. This happens due to the corrosion of metals. You can make sure your battery terminals are cleaned regularly to remedy this.

    Check the charge rate

    Both under and overcharging will reduce battery life. Avoid over discharging your battery and make sure it's properly recharged as necessary. Our lithium battery monitor app can monitor your lithium battery’s status, capacity, voltage and overall health. It’ll even tell you when the battery should be replaced. The app is compatible with RAA Deep Cycle Lithium 7734, 7735, 7736 and 7738 batteries.

    Take precautions

    Before working on or near the battery, turn off any switches, remove ignition keys and take off any metal jewellery like rings and watches. Batteries give off explosive gases, so avoid sparks, flames and burning cigarettes. Seek advice before disconnecting batteries.

  • How can I tell if my recreational battery is weak?

    Over time, lead acid batteries disintegrate as the acid inside slowly corrodes the internal components. Unfortunately, you probably won’t get much warning before they die.

    Our lithium battery monitor app, however, can monitor your lithium battery’s status, capacity, voltage and overall health. It’ll even tell you when the battery should be replaced. The app is compatible with RAA Deep Cycle Lithium 7734, 7735, 7736 and 7738 batteries. 

  • What’s a lithium battery?

    Lithium batteries are compact, lightweight, durable and reliable. They offer unparalleled power and a lower lifetime cost. Lithium batteries have up to 10 times more cycle life than lead acid and offer rapid charging, without compromising performance.

    RAA lithium batteries have a smart integrated battery management system (BMS) to protect from overcharge, discharge, over-temperature and short circuit. And some of our deep cycle lithium batteries also have Bluetooth monitoring technology, for use with our lithium battery monitor app. The app will monitor your lithium battery’s status, capacity, voltage and overall health. It’ll even tell you when the battery should be replaced. 

  • What’s a deep cycle battery?

    Deep cycle batteries are designed to provide a small amount of power over a long period of time as opposed to starting batteries, which use short, quick bursts to start an engine. Deep cycle batteries use sustained cycling to power your recreational accessories, like your caravan or communications equipment for example.

    Our battery range includes lithium and AGM deep cycle batteries to ensure all your recreational needs are taken care of. 

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