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Frequently asked questions

  • Where should I install my home EV charger?

    Our home EV consultants will work with you to find the best place to install your home EV charger. Generally, it’s best to install your home EV charger under a carport or in your garage. Make sure you also consider:

    • the direction you prefer to park your EV
    • where the charging port is on your EV
    • amount of room you need to access your EV while it’s plugged in

  • How quickly can I charge my EV at home?

    A home EV charger may charge your EV up to 3 times faster than a regular power point. Charging times will vary depending on the size of your battery and the capabilities of your specific charger. 

    Here are some common examples:

    Make

    Model

    Charging time using a regular 10A power point

    Charging time using a 7.2kW 32A single-phase home EV charger

    Hyundai

    IONIQ Electric

    16h 40m

    5h 18m

    MG

    ZS

    30h

    7h 30m

    Hyundai

    Kona

    27h 50m

    8h 53m

    Tesla

    Model 3

    32h 36m

    6h 40m

    Source: https://jetcharge.com.au/ev-models

  • When's the best time to charge my EV?

    It’s usually most cost-effective to charge your EV at night. Most power companies charge less for electricity at certain times – usually between midnight and 6am, when demand is at its lowest. While you sleep, you can charge your EV using an off-peak tariff, which typically applies between 12 midnight and 6am.

    If you need to charge your EV during the day, and you have a solar system, you can program your charger to use excess solar from your home or renewable energy from the grid via the South Australian Solar Sponge Tariff.

  • Are RAA’s home EV chargers compatible with most makes and models? What if I upgrade to a new EV in a few years’ time?

    One of our knowledgeable home EV consultants can help you select a charger that will work with your current EV. Our chargers are compatible with Type 2 cables, which have been standard for electric vehicles since 2020, and are likely to be for the foreseeable future.

  • Can I install a home EV charger at a shared property or apartment?

    Currently, we can’t install home EV chargers at shared properties or apartments, but keep an eye on our home EV charger page for updates.

  • Do I need approval to get a home EV charger installed?

    Yes. To draw more than 20 amps, you’ll need to get approval from South Australia Power Networks (SAPN). We’ll take care of this for you before installing the EV charger at your home.

  • What are the steps to getting an EV Charger installed?

    1. Consultation
    A home EV consultant will guide you through the purchase and installation process, helping you find a charging system that suits your EV.

    2. Site inspection
    A home EV consultant will visit your property to carry out a site inspection. After this, they’ll put together a quote.

    3. Quote acceptance  
    A quote will be sent to you, which includes the cost of hardware and installation (Quote). After accepting your Quote by signing with either a physical or digital signature and returning via email, our team will work with you to arrange installation.

    4. Your EV charger will be programmed
    We’ll set your charger up to ensure your car charging starts at off-peak energy rates to save you money.

    5. Installation
    Our experts take the hassle out of connecting your EV charger, ensuring the job is completed safely and to your satisfaction.

    6. Payment
    An invoice for the agreed Quote will be arranged and sent to you.

  • What should I do if my EV charger is not performing to standard?

    If your RAA EV charger is not performing to the disclosed standards referred to in your Quote, you may be able to make a claim on your 3-year warranty. Your claim must be submitted as soon as possible after you identify the issue and no later than 3 years after the installation date. If you have a warranty claim, give us a call on 8202 4575. For terms, see the Home EV Charger Terms and Conditions (PDF, 209KB).

  • Does my EV charger come with a warranty?

    Yes, your RAA EV charger comes with a 3-year warranty which is valid from the installation date of your EV charger. If you have a warranty claim, give us a call on 8202 4575. For terms, see the Home EV Charger Terms and Conditions (PDF, 209KB).

Home EV charger insurance

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